This just goes to show that you really truly do catch more flies with honey than vinegar…

About 4 months ago Samantha’s ipod (her Christmas present) from my mom broke. I called Apple and was told to ship it in for a cost of $32 or I could buy AppleCare for $40 and they’d cover shipping. A no brainer…

A week later I received the ipod back and was told the break wasn’t covered under warranty and they couldn’t do anything. So now we’re out $40 with a broken ipod they won’t fix… Great.

Today my mom brought the letter in and asked for me to call and see how much it’d be to fix.

I was told $99 + $6 shipping. Normally companies will at least give you free shipping if you ask nicely, so I did. He puts me on hold to get a supervisor. I wait about 7 minutes and Logan, the supervisor, comes on.

I tell him my story and he says he’d be happy to waive shipping for me, great! He also says the old AppleCare won’t be good for the fixed ipod so he offers to refund that and let me purchase a new AppleCare plan. I say ok, that’d be great.

He pauses.

Then says he’s having such a great week and he’d like to do something nice for me. He’s just going to cover the broken ipod under the previously purchased ipod plan!!! No $99 charge, no new AppleCare charge, no $6 shipping charge. TOTALLY covered under the old AppleCare plan. He’s just going to have them send out a brand new ipod

So, because of my patience and willing to wait and explain a situation calmly and nicely I got my sister a new replacement ipod and saved my mom $105

Thank you Apple. I could not be happier right now! You have made another devoted customer out of my mother and myself. The $100 you lost will be well made up by the time I get done telling everyone how awesome you are